THE UPSARA SPA — TERMS OF USE & SPA POLICIES

1. Welcome to The Upsara Spa Sanctuary

Welcome to The Upsara Spa. By accessing or using our website (https://theupsaraspa.com), booking an appointment online, or visiting our physical sanctuary at SAFRA Choa Chu Kang (#03-03, 28 Choa Chu Kang Drive, Singapore 689964), you agree to be bound by these Terms of Use and Spa Policies. If you do not agree with any part of these terms, please do not use our services.

2. Appointment Bookings & Confirmation

  • Reservations: Appointments may be booked through our website booking portal, via telephone (+65 6980 8465), or through our official WhatsApp concierge (+65 9812 9857).
  • Booking Confirmation: All online and phone bookings are subject to therapist and room availability. Your booking is confirmed only upon receipt of an automated SMS, WhatsApp, or email confirmation from The Upsara Spa.
  • Peak Hours & Advance Booking: For weekend and evening slots, advance booking of at least 3 to 7 days is strongly recommended.

3. Arrival Etiquette & Late Arrivals

  • Check-In Time: We kindly invite guests to arrive 15 minutes prior to your scheduled treatment time. This allows you ample unhurried time to enjoy our welcome refreshment, complete the confidential health declaration, and unwind in our tranquil lounge.
  • Late Arrivals: To ensure our subsequent guests are not inconvenienced, late arrivals will result in a shortened treatment duration, concluding at the originally scheduled time. The full scheduled fee remains payable.

4. Cancellation, Rescheduling & No-Show Policy

  • 24-Hour Notice: If you need to reschedule or cancel your appointment, please notify us at least twenty-four (24) hours in advance via phone or WhatsApp.
  • Late Cancellation: Cancellations made with less than 24 hours notice may incur a cancellation charge of 50% of the scheduled treatment rate, or the deduction of one (1) session from an existing prepaid treatment package.
  • No-Show: Failure to show up for a confirmed appointment without notice will result in the forfeiture of any deposit paid or the deduction of one (1) full session from the guest’s prepaid package.

5. Health Considerations & Medical Declarations

  • Pre-Treatment Disclosure: Guest safety and well-being are our highest priorities. Guests must disclose all pertinent medical conditions, allergies, skin sensitivities, physical injuries, recent surgical operations, cardiac conditions, high blood pressure, or pregnancy on the pre-treatment consultation form.
  • Pregnancy Therapies: Specific therapies (such as deep tissue or hot stone massages) are contraindicated during pregnancy. Expectant mothers must notify our concierge upon booking. Pre-natal therapies are administered strictly by certified therapists for pregnancies in the 2nd and 3rd trimesters (after week 14).
  • Right to Modify or Decline: The Upsara Spa reserves the right to modify, adjust, or decline treatments if our certified master therapists determine that a therapy poses any health or safety risk to the guest.

6. Sanctuary Decorum & Zero-Tolerance Harassment Policy

  • Quiet Sanctuary: To preserve a peaceful, rejuvenating ambiance for all visitors, mobile phones, tablets, and electronic devices must be switched to silent mode. Please maintain a gentle, hushed voice throughout our premises.
  • Professional Therapeutic Standards: The Upsara Spa operates strictly as a legitimate, professional wellness establishment certified under Singapore regulations. All treatments are therapeutic and non-sexual in nature.
  • Zero Tolerance for Misconduct: Any sexual advances, solicitation, inappropriate physical contact, verbal harassment, or aggressive behavior toward our therapists or staff is strictly prohibited. Therapists are authorized to immediately terminate the session without warning and without refund if misconduct occurs. The Spa reserves the right to report any unlawful conduct to the Singapore Police Force.
  • Prohibited Substances: Smoking, vaping, and the consumption of outside alcoholic beverages are strictly prohibited on spa premises.

7. Valuables & Personal Belongings

Lockers and secure trays are provided in private treatment rooms for your personal belongings. We strongly advise guests not to bring large sums of cash, expensive jewelry, or irreplaceable valuables to the spa. The Upsara Spa accepts no liability for loss, theft, or damage to personal items brought onto our premises.

8. Treatment Pricing & Promotional Conditions

  • Currency: All prices quoted on our website, marketing materials, and service menu are in Singapore Dollars (SGD).
  • Promotional Offers: Promotional prices (such as our Opening Special Flat 50% OFF) apply strictly as advertised and cannot be combined with other ongoing promotions, corporate discounts, or vouchers unless explicitly stated.
  • SAFRA Member Privileges: Valid SAFRA member cards or verification via the SAFRA mobile application must be presented prior to billing to enjoy member-exclusive rates.

9. Prepaid Treatment Packages & Gift Vouchers

  • Validity Period: All prepaid multi-session treatment packages and gift vouchers are valid for twelve (12) months from the date of purchase unless otherwise stated.
  • Non-Refundable: Packages and vouchers are non-refundable, non-exchangeable for cash, and non-transferable without prior written management approval.
  • Single-Session Redemptions: When redeeming packages, each booking corresponds to a single appointment duration (e.g. 60, 90, or 120 minutes) and is subject to advance booking rules.

10. Limitation of Liability

While our master therapists exercise professional care and certified diligence, guests undertake therapies at their own discretion. To the maximum extent permitted by Singapore law, The Upsara Spa shall not be liable for any indirect, incidental, or consequential damages resulting from treatment, except where caused by proven gross negligence or willful default of our establishment.

11. Governing Law & Jurisdiction

These Terms of Use and Spa Policies are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Courts of Singapore.

12. Enquiries & Management Contact

For any questions regarding these Terms or our spa operations, please contact:

The Upsara Spa Management
SAFRA Choa Chu Kang, 28 Choa Chu Kang Drive, #03-03, Singapore 689964
Telephone: +65 6980 8465 | WhatsApp Concierge: +65 9812 9857
Email: theupsaraspa@gmail.com
Website: https://theupsaraspa.com

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